Delete Your Hilaka Account
Last updated: April 2, 2026
At Hilaka, we believe you have the right to control your data. This page explains how you can request account deletion for your Hilaka or Hilaka Pro account.
Hilaka (Customer App)
How to Request Account Deletion
To delete your Hilaka customer account, please send an email to:
hilakaonline@gmail.com
In your email, please include:
- Your phone number associated with the account
- Request: "Please delete my Hilaka customer account"
- Any relevant account identifiers
Hilaka Pro (Owner/Barber App)
How to Request Account Deletion
To delete your Hilaka Pro owner/barber account, please send an email to:
hilakaonline@gmail.com
In your email, please include:
- Your phone number associated with the account
- Your salon/business identifier (if applicable)
- Request: "Please delete my Hilaka Pro account"
Data That Will Be Deleted
When we process your account deletion request, the following personal data will be permanently removed:
- Profile Information: Your name, email, and profile picture
- Account Details: Phone number, account verification data, and authentication credentials
- Booking Records: Your historical booking data and preferences
- Personal Settings: Language preferences, notification settings, and app configuration
- Contact Information: Any stored addresses or contact details
Data That May Be Retained Temporarily
For legal, security, and operational reasons, the following data may be retained for a limited period:
- Transaction Records: Payment and transaction history for billing and financial compliance
- Legal Compliance: Data required by applicable laws and regulations
- Anti-Fraud & Security: Information necessary to prevent fraud, abuse, or security threats
- Dispute Resolution: Data related to pending refunds, disputes, or complaints
These records will be deleted after 90 days or when legally permitted, whichever is earlier.
Deletion Timeline
Account deletion requests will be processed within 30 days of receiving your email.
You will receive a confirmation email once your account and associated data have been deleted.
What Happens After Deletion
- You will no longer be able to log into your account
- Your profile will no longer be accessible to other users
- Future bookings will be cancelled
- You can create a new account at any time using the same or different phone number
Questions or Support
If you have any questions about the account deletion process or need additional assistance, please contact our support team:
Email: hilakaonline@gmail.com
We're here to help and will respond to your request as soon as possible.
Hilaka - Salon & Barber Booking App
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